EDGEWORTH is committed in providing the best after-sales experience extends long after equipment purchase. The company guarantees high quality service at all times. Our team of highly-skilled Technical Support Staffs specialized in the field of Electronics, Electrical and Mechanical Engineering have undergone hours of technical training abroad and have met global skills standards.

After Sales Service:

• As a local distributor, EDGEWORTH installs and sets-up the equipment that was acquired by our customers.
• We also have the skills and capability to conduct repairs of the acquired equipments.
• Our Technical Support Group is always ready, on-call, 24 hours, 7 days to attend to your needs within the day. We provide extra uncalled services to customers to improve after sales and service supports.
• Also, we offer FREE diagnostics services to out of warranty equipments to recommend the correct parts needed to put back your machine in top running condition.
• Also, we provide a preventive maintenance agreement to ensure your equipment from possible costly breakdowns thus improving machine performance and reliability during preventive maintenance activities.
• Series of activities like calibration, fine tuning, replacement of worn out parts and those which are due for replacement, optimization of performance and evaluation of the equipments are being offered in order to attain reliability of the machines.
• We are constantly communicating to our equipment principal supplier (OEM) the performance of their machines and possibly recommend strategic areas for improvement.
• We are committed in the improvement of service-sales relationship with customers.

Demonstration of Our Products:

• In order to provide the customers a background of the products we are promoting, we have established a showroom / demo facility in our main office which will showcase the equipments we sell and to give at least a short demonstration on the operations of these machines. In this way, the customer will basically have the idea on how they could adapt our equipments within their process flow.
• The demo is being led by our globally competitive Service Engineers assigned to handle the equipment being showcased.
• Also, with the aid of good tie ups that has been built with our customers, we could also arrange a simple plant visit on their line provided the privacy of the company to be visited shall not be violated.
• With the permission of our principal suppliers, we could also arrange for a Demo Equipment to be used for a short period of time for our customer not only to showcase the product but to provide the customer a way to evaluate the performance of these machines.

Training For Our Customers:

• As we value the relationship being built with our customers, we are committed to equip our customers with enough knowledge and information on dealing with our machines by providing them FREE technical training in our Training Facilities which will be conducted by our assigned Technical Support Engineers.
• For customers who require higher level of Technical Training, we could arrange the training to be held directly to our principal suppliers’ main offices abroad.